{"id":1621,"date":"2025-10-24T21:30:58","date_gmt":"2025-10-25T02:30:58","guid":{"rendered":"https:\/\/help.ismartoffice.ai\/?post_type=docs&#038;p=1621"},"modified":"2025-11-03T02:38:19","modified_gmt":"2025-11-03T08:38:19","password":"","slug":"9-help","status":"publish","type":"docs","link":"https:\/\/help.ismartoffice.ai\/?docs=9-help","title":{"rendered":"09. Help"},"content":{"rendered":"\n<p>Tapping the <strong>Help<\/strong> menu will open a pop-up containing three main options:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"614\" src=\"https:\/\/help.ismartoffice.ai\/wp-content\/uploads\/2025\/10\/help-1-1024x614.png\" alt=\"\" class=\"wp-image-1681\" srcset=\"https:\/\/help.ismartoffice.ai\/wp-content\/uploads\/2025\/10\/help-1-1024x614.png 1024w, https:\/\/help.ismartoffice.ai\/wp-content\/uploads\/2025\/10\/help-1-300x180.png 300w, https:\/\/help.ismartoffice.ai\/wp-content\/uploads\/2025\/10\/help-1-768x461.png 768w, https:\/\/help.ismartoffice.ai\/wp-content\/uploads\/2025\/10\/help-1-1536x922.png 1536w, https:\/\/help.ismartoffice.ai\/wp-content\/uploads\/2025\/10\/help-1.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>a) Chat Support<\/strong><br>This opens the <strong>chat support page<\/strong>, where you can directly message the iSmartOffice\u2122 support team.<br>Please note that due to possible <strong>time zone differences<\/strong> between users and the support team, response times may vary and could take several hours.<br>For <strong>faster and more detailed assistance<\/strong>, you can switch to <strong>email support<\/strong>.<\/p>\n\n\n\n<p><strong>b) Email Support<\/strong><br>Selecting this option will redirect you to your device\u2019s <strong>default email platform<\/strong>, with the <strong>recipient and subject line pre-filled<\/strong>.<br>You can write your questions, suggestions, or feedback directly here.<br>Our support team will reply to your message as soon as possible.<\/p>\n\n\n\n<p><strong>c) Open User Guide<\/strong><br>This button will take you to the <strong>iSmartOffice\u2122 Patient User Guide<\/strong> \u2014 most likely, this is where you are right now.<br>Thank you for using our guide!<\/p>\n\n\n\n<p><em>Tips:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Chat support response times may vary depending on time zone differences.<\/em><\/li>\n\n\n\n<li><em>For more detailed issues, use <\/em><em>Email Support<\/em><em> to include screenshots or attachments.<\/em><\/li>\n\n\n\n<li><em>Bookmark this <\/em><em>User Guide<\/em><em> for quick reference in the future.<\/em><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Tapping the Help menu will open a pop-up containing three main options: a) Chat SupportThis opens the chat support page, where you can directly message the iSmartOffice\u2122 support team.Please note that due to possible time zone differences between users and the support team, response times may vary and could take several hours.For faster and more detailed assistance, you can switch to email support. b) Email SupportSelecting this option will redirect you to your device\u2019s default email platform, with the recipient and subject line pre-filled.You can write your questions, suggestions, or feedback directly here.Our support team will reply to your message as soon as possible. c) Open User GuideThis button will take you to the iSmartOffice\u2122 Patient User Guide \u2014 most likely, this is where you are right now.Thank you for using our guide! Tips:<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[11],"doc_tag":[],"class_list":["post-1621","docs","type-docs","status-publish","hentry","doc_category-patient-mobile","entry"],"year_month":"2026-04","word_count":172,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"administrator","author_nicename":"administrator","author_url":"https:\/\/help.ismartoffice.ai\/?author=1"},"doc_category_info":[{"term_name":"iSmartOffice\u2122 Patient Mobile","term_url":"https:\/\/help.ismartoffice.ai\/?doc_category=patient-mobile"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/help.ismartoffice.ai\/index.php?rest_route=\/wp\/v2\/docs\/1621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ismartoffice.ai\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.ismartoffice.ai\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.ismartoffice.ai\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ismartoffice.ai\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1621"}],"version-history":[{"count":2,"href":"https:\/\/help.ismartoffice.ai\/index.php?rest_route=\/wp\/v2\/docs\/1621\/revisions"}],"predecessor-version":[{"id":1682,"href":"https:\/\/help.ismartoffice.ai\/index.php?rest_route=\/wp\/v2\/docs\/1621\/revisions\/1682"}],"wp:attachment":[{"href":"https:\/\/help.ismartoffice.ai\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1621"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/help.ismartoffice.ai\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=1621"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.ismartoffice.ai\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=1621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}